Q Can I purchase your products through retail outlets?
A No - all our products are exclusive and can only be bought from us or our affiliates.

Q I don't like buying on-line can I order on the telephone?
A Yes - we are happy to accept telephone orders, just call us on +44 (0)1483 889533

Q Is my personal information secure?
A We never share your personal information with anyone else - see our privacy policy.

Q What about payment security?
A All payment transactions on our website are processed through PayPal an international leader in web based e-commerce payment systems.

PayPal automatically encrypts your confidential information in transit from your computer to them using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

When you pay with PayPal, your credit card and bank numbers are never seen by the merchant. Your financial information stays safe.

Q What happens if I don't like my purchase?
A In the very unlikely event that you are not 100% satisfied with your purchase it can be returned to us for a full refund (sorry but we can't refund personalised products e.g. engraved).

Q How much is postage and packing?
A Postage and packing is flat rate per order and is £1.95 for UK orders, £2.95 for European orders and £3.95 for ROW